Service

Jason Packing Machinery After-sales Support

Jason Packing Machinery has a complete after-sales service plan and a strong engineer team. This largely provides a strong technical backup for your machine. After you purchase our machine, your order will be recorded in detail to guarantee the subsequent technical support and warranty maintenance.

File Management

We have a dedicated database for each packaging machine sold, which records customer information and machine information in detail. It can quickly reach the order details and provide basic guarantee for after-sales service.

Online Quick Response

If there is any problem with the packaging machine, customers can contact us at any time by various flexible communication means such as telephone, fax, letter and e-mail. We will respond within 10 minutes. After listening to your problem, we will propose a solution as soon as possible.

Operation Training

We have a professional engineer team to provide customers with online or on-site machine operation training to learn the basic operation and maintenance of the machine. This ensures the efficient operation and sustainable development of the packing machine production line.

Strict Machine Inspection

We have undergone strict inspections on the packaging machines that leave the factory, and we will arrange delivery and transportation only after confirming that there is no problem with the machines.

 

Spare Parts Support

We present a fragile accessory box with the packaging machine. During the warranty period, we will provide customers with various machine parts replacements for free. After the warranty period, we will evaluate and decide whether the machine needs to be repaired or replaced according to the usage of the packaging machine. At the same time, we also provide the purchase of adapters to help the machine update.

 

Regular Return Visit

We will regularly return to customers online or on site to understand the use of packaging machines, the resolution of customer needs and the satisfaction with the service.